For Families

Family Involvement

Family involvement is welcomed in all of our centres and encouraged by the educators at all times.

The centre has an open door policy, families are welcome to visit the centre at any time.
Staff are happy to explain why activities are planned for in the centre and how they will assist your child’s learning and development. The centre encourages family input into the centre programs.
Throughout the year we invite families to come and share a day or night with their child at Tillys such as picnic days and family nights. The centre also has family functions which may include Disco’s, Christmas Parties, Graduation and Parent Information Nights.
If you have a special skill or talent that you would like to share with us, we would love to know about it. Please see the centre director or room educators.

Centre Policies

All Tillys Play and Development Centres work from the Policies and Procedures that are devised by the Approved Provider, Department of Education and Communities, Commonwealth Government, Management, Educators and Families. These policies and procedures are located in the foyer of each centre and can be viewed at any time. Centre Policies are updated annually or as required from feedback given by management, families, educators and information received from the Department of Education and Communities and Commonwealth Government.

Centre Fees

Our preferred method for payment of fees is via our Westpac Direct Debit. This system offers our families payment security, as direct debit is one of the safest ways to pay your bills and also offers the convenience of ensuring your account is paid on time without the hassle of having to manually process the payment yourself. All fees must be kept two week in advance at all times, and any account in arrears each Monday will be charged a late payment fee.

If you would like to find out the daily fees for each of our centres, please contact us.

Child Care Subsidies (CCS)

All families using an approved early childhood service within Australia may be eligible to apply to Centrelink for Child Care Subsidy (CCS). Child Care Subsidy (CCS) replaces the previous Child Care Benefit (CCB) and Child Care Rebate (CCR) with a single, means-tested subsidy. Families will need to complete a Child Care Subsidy assessment online to check eligibility and entitlements to CCS which needs to be done through the myGov website.

Child Care Subsidy is paid directly to providers to be passed on to families as a fee reduction. Families will contribute to their child care fees and pay to the Service the difference between the fee charged and the subsidy amount. Full fees are payable until Child Care Subsidies (CCS) confirmation is received by the centre.

Some basic requirements must be satisfied for an individual to be eligible to receive Child Care Subsidy (CCS) for a child. These include:

the age of the child (must be 13 or under and not attending secondary school)
the child meeting immunisation requirements
the individual, or their partner, meets the residency requirements.

Child Care Subsidy (CCS) Flexibility

We understand that every family is different and not all families need 12 hours of child care. We are now offering more flexibility, including 8, 9 and 10 hour sessions so you can make the most of your Child Care Subsidy. Terms and conditions apply. Speak to your centre director to learn more.